Refunds & Returns
Returns:
We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.
Assessment usually takes between 10-14 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.
How to Return Your Jewellery
We offer a 30 day returns policy.
If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every item has to be returned using Royal Mail Special Delivery fully insured to our address:
DF LogisticsUnit 114/115F The Big Peg
120 Vyse Street
Birmingham
B18 6NF
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.
Drop off & Collection
If it's easier, you can personally drop off your ring at any of our showrooms located across the UK:
Simply book a drop off appointment by visiting our booking page here (please note that Sundays are excluded). You’ll be notified when your jewellery is ready and you’ll need to book a collection slot with us. Please note that any drop offs and collection will require proof of ID for security purposes.
